Freshservice Integration - Revision history

Qadmin: /* Step 4 - Apply Changes and Test */

2022-03-16T04:20:02Z

Step 4 - Apply Changes and Test

← Older revision		Revision as of 04:20, 16 March 2022
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	Login to your QuantaStor storage grid and then select "Alert Manager" from the toolbar to bring up the dialog for adding more alert endpoints. On the second page select "freshservice" from the dropdown list of ITSM integrations and then input the URL endpoint you assembled in the previous step.		Login to your QuantaStor storage grid and then select "Alert Manager" from the toolbar to bring up the dialog for adding more alert endpoints. On the second page select "freshservice" from the dropdown list of ITSM integrations and then input the URL endpoint you assembled in the previous step.

	== Step 4 - Apply Changes and Test ==		== Step 7 - Apply Changes and Test ==

	Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and alerts are making it into freshservice. Note that "INFO" level alerts are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alert for testing.		Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and alerts are making it into freshservice. Note that "INFO" level alerts are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alert for testing.

	To view your test alerts in freshservice login to your account and navigate to the '''Alerts''' section.		To view your test alerts in freshservice login to your account and navigate to the '''Alerts''' section.

Qadmin: /* Step 3 - Remove Mappings */

2022-03-16T04:19:46Z

Step 3 - Remove Mappings

← Older revision		Revision as of 04:19, 16 March 2022
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	Now press '''Save & Next''' and then '''Save & Next''' again to get to the '''Authorize Integration''' page.		Now press '''Save & Next''' and then '''Save & Next''' again to get to the '''Authorize Integration''' page.

	[[File:freshservice_mappings.png]]		[[File:freshservice_mappings.png\|1200px]]

	== Step 4 - Save Endpoint URL and Auth Header ==		== Step 4 - Save Endpoint URL and Auth Header ==

Qadmin: /* Step 3 - Remove Mappings */

2022-03-16T04:18:37Z

Step 3 - Remove Mappings

← Older revision		Revision as of 04:18, 16 March 2022
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	Now press '''Save & Next''' and then '''Save & Next''' again to get to the '''Authorize Integration''' page.		Now press '''Save & Next''' and then '''Save & Next''' again to get to the '''Authorize Integration''' page.

			[[File:freshservice_mappings.png]]

	== Step 4 - Save Endpoint URL and Auth Header ==		== Step 4 - Save Endpoint URL and Auth Header ==

Qadmin: /* Step 4 - Save Endpoint URL and Auth Header */

2022-03-16T04:16:59Z

Step 4 - Save Endpoint URL and Auth Header

← Older revision		Revision as of 04:16, 16 March 2022
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	auth-key eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo3ODQ3LCJzX2lkIjo1LCJ0cyI6MTY0NzQwMzY0NC45NzE3MzA3fQ.NavzVODJ5ae_UfFdNHH1KidBzAbiTNqs2D_HKqCmi6A		auth-key eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo3ODQ3LCJzX2lkIjo1LCJ0cyI6MTY0NzQwMzY0NC45NzE3MzA3fQ.NavzVODJ5ae_UfFdNHH1KidBzAbiTNqs2D_HKqCmi6A
	</pre>		</pre>

			Now press '''Save & Finish'''

	== Step 5 - Assemble the Webhook URL ==		== Step 5 - Assemble the Webhook URL ==

Qadmin: /* Step 5 - Assemble the Webhook URL */

2022-03-16T04:16:11Z

Step 5 - Assemble the Webhook URL

← Older revision		Revision as of 04:16, 16 March 2022
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	<pre>		<pre>
	https://osnexus.alerts.freshservice.com/integrations/4609/alerts/eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo3ODQ3LCJzX2lkIjo1LCJ0cyI6MTY0NzQwMzY0NC45NzE3MzA3fQ.~~NavzVODJ5ae_UfFdNHH1KidBzIpiTNqs2D_HKqCmi6A~~		https://osnexus.alerts.freshservice.com/integrations/4609/alerts/eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo3ODQ3LCJzX2lkIjo1LCJ0cyI6MTY0NzQwMzY0NC45NzE3MzA3fQ.NavzVODJ5ae_UfFdNHH1KidBzAbiTNqs2D_HKqCmi6A
	</pre>		</pre>

Qadmin: /* Step 4 - Save Endpoint URL and Auth Header */

2022-03-16T04:15:54Z

Step 4 - Save Endpoint URL and Auth Header

← Older revision		Revision as of 04:15, 16 March 2022
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	<pre>		<pre>
	auth-key eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo3ODQ3LCJzX2lkIjo1LCJ0cyI6MTY0NzQwMzY0NC45NzE3MzA3fQ.~~NavzVODJ5ae_UfFdNHH1KidBzIpiTNqs2D_HKqCmi6A~~		auth-key eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo3ODQ3LCJzX2lkIjo1LCJ0cyI6MTY0NzQwMzY0NC45NzE3MzA3fQ.NavzVODJ5ae_UfFdNHH1KidBzAbiTNqs2D_HKqCmi6A
	</pre>		</pre>

Qadmin: /* Step 5 - Assemble the Webhook URL */

2022-03-16T04:15:30Z

Step 5 - Assemble the Webhook URL

← Older revision		Revision as of 04:15, 16 March 2022
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	https://osnexus.alerts.freshservice.com/integrations/4609/alerts/eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo3ODQ3LCJzX2lkIjo1LCJ0cyI6MTY0NzQwMzY0NC45NzE3MzA3fQ.NavzVODJ5ae_UfFdNHH1KidBzIpiTNqs2D_HKqCmi6A		https://osnexus.alerts.freshservice.com/integrations/4609/alerts/eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo3ODQ3LCJzX2lkIjo1LCJ0cyI6MTY0NzQwMzY0NC45NzE3MzA3fQ.NavzVODJ5ae_UfFdNHH1KidBzIpiTNqs2D_HKqCmi6A
	</pre>		</pre>


	== Step 6 - Add the Webhook URL to QuantaStor ==		== Step 6 - Add the Webhook URL to QuantaStor ==

Qadmin: Created page with "Category:integration_guide Freshservice is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. QuantaSt..."

2022-03-16T04:15:23Z

Created page with "Category:integration_guide Freshservice is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. QuantaSt..."

New page

[[Category:integration_guide]]

Freshservice is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. QuantaStor integrates via a webhook URL to your Freshservice account which must be added to the QuantaStor Alert Manager screen as a new Alert Endpoint.

== Step 1 - Add an Alert Profile ==

Login to your Freshservice account then navigate to:

'''Admin''' -> '''IT Operations Management''' -> '''Alert Profiles'''

You'll need to scroll down to get to the '''Alert Profiles''' option, then select it and choose '''Create alert profile''' and give it a name like "QuantaStor Grid Alerts".

== Step 2 - Add an Integration to the Alert Profile ==

Choose the '''Custom Integration''' option as QuantaStor integrates directly with the Freshservice API and give the integration name something like "QuantaStor Alerts" then press '''Save & Next'''.

== Step 3 - Remove Mappings ==

IMPORTANT: This is a mandatory step as the alerts will not ingest without removing the parts QuantaStor doesn't send. Delete the "metric value" and "metric name" and replace these with "node". It should look like this when you're done:

Now press '''Save & Next''' and then '''Save & Next''' again to get to the '''Authorize Integration''' page.

== Step 4 - Save Endpoint URL and Auth Header ==

The endpoint URL will look something like this:

<pre>
https://osnexus.alerts.freshservice.com/integrations/4609/alerts
</pre>

The auth header will look something like this:

<pre>
auth-key eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo3ODQ3LCJzX2lkIjo1LCJ0cyI6MTY0NzQwMzY0NC45NzE3MzA3fQ.NavzVODJ5ae_UfFdNHH1KidBzIpiTNqs2D_HKqCmi6A
</pre>

== Step 5 - Assemble the Webhook URL ==

Combine the URL and auth key token from the previous step to form a webhook URL like this for QuantaStor:

<pre>
https://osnexus.alerts.freshservice.com/integrations/4609/alerts/eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo3ODQ3LCJzX2lkIjo1LCJ0cyI6MTY0NzQwMzY0NC45NzE3MzA3fQ.NavzVODJ5ae_UfFdNHH1KidBzIpiTNqs2D_HKqCmi6A
</pre>

== Step 6 - Add the Webhook URL to QuantaStor ==

Login to your QuantaStor storage grid and then select "Alert Manager" from the toolbar to bring up the dialog for adding more alert endpoints. On the second page select "freshservice" from the dropdown list of ITSM integrations and then input the URL endpoint you assembled in the previous step.

== Step 4 - Apply Changes and Test ==

Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and alerts are making it into freshservice. Note that "INFO" level alerts are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alert for testing.

To view your test alerts in freshservice login to your account and navigate to the '''Alerts''' section.