Send Support Log Files - Revision history

Qadmin at 21:18, 15 June 2026

2026-06-15T21:18:31Z

← Older revision		Revision as of 21:18, 15 June 2026
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	[[File:Send Log Files - ~~Gen~~.jpg\|400px\|thumb\|Send diagnostic log files to the support team or vendor for troubleshooting and assistance.]]		[[File:Send Log Files - Gnrl.jpg\|400px\|thumb\|Send diagnostic log files to the support team or vendor for troubleshooting and assistance.]]
	[[File:Send Log Files - Adv v2.jpg\|thumb\|400x400px\|Log scrubbing and uploading may be disabled via these configuration options.]]		[[File:Send Log Files - Adv v2.jpg\|thumb\|400x400px\|Log scrubbing and uploading may be disabled via these configuration options.]]
	The "Send Support Log Files" feature in QuantaStor serves the purpose of facilitating the process of sending diagnostic log files to the support team or vendor for troubleshooting and assistance. It provides a convenient and streamlined method for sharing relevant log files that can aid in investigating and resolving issues within the QuantaStor storage platform.		The "Send Support Log Files" feature in QuantaStor serves the purpose of facilitating the process of sending diagnostic log files to the support team or vendor for troubleshooting and assistance. It provides a convenient and streamlined method for sharing relevant log files that can aid in investigating and resolving issues within the QuantaStor storage platform.

Qadmin at 16:53, 15 August 2025

2025-08-15T16:53:46Z

← Older revision		Revision as of 16:53, 15 August 2025
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	Log files are scrubbed of all personally identifiable information, compressed, and then encrypted. If you lack internet access see the YouTube video below for alternate methods.		Log files are scrubbed of all personally identifiable information, compressed, and then encrypted. If you lack internet access see the YouTube video below for alternate methods.

			[[Image:youtube_icon.png\|50px\|link=https://www.youtube.com/watch?v=4GErccFJZ4s]] [https://www.youtube.com/watch?v=4GErccFJZ4s QuantaStor 6: Working with OSNexus Support Engineering and Sending Logs [2:27]]]

	== Option: Disable Log Scrubbing ==		== Option: Disable Log Scrubbing ==
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	'''Navigation:''' Storage Management --> Storage Systems --> Storage System --> Send Support Logs ''(toolbar)''		'''Navigation:''' Storage Management --> Storage Systems --> Storage System --> Send Support Logs ''(toolbar)''

	<br><br>~~<br>~~		<br><br>

	[[Image:youtube_icon.png\|50px\|link=https://www.youtube.com/watch?v=4GErccFJZ4s]] [https://www.youtube.com/watch?v=4GErccFJZ4s QuantaStor 6: Working with OSNexus Support Engineering and Sending Logs [2:27]]]

	{{Template:ReturnToWebGuide}}		{{Template:ReturnToWebGuide}}

Qadmin: /* Option: Disable Log Uploading */

2025-08-15T16:53:04Z

Option: Disable Log Uploading

← Older revision		Revision as of 16:53, 15 August 2025
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	By default logs are encrypted and uploaded after they're collected. With this option one can prevent the logs from being uploaded and a link will be provided in the task description status from which the logs may be downloaded after collection. Alternatively one can login to the system and gather the log file bundle from '''/var/tmp/'''. In that directory you'll find the log files compressed into .zip format.		By default logs are encrypted and uploaded after they're collected. With this option one can prevent the logs from being uploaded and a link will be provided in the task description status from which the logs may be downloaded after collection. Alternatively one can login to the system and gather the log file bundle from '''/var/tmp/'''. In that directory you'll find the log files compressed into .zip format.

			== Option: Disable Log Truncation ==
			By default log files that are over 100MB in size are truncated to 100MB by removing the middle section in order to keep the log bundle manageable in size. In some rare cases the support team may request that truncation be disabled.

	== Summary ==		== Summary ==

Qadmin: /* Option: Disable Log Uploading */

2025-08-15T16:51:03Z

Option: Disable Log Uploading

← Older revision		Revision as of 16:51, 15 August 2025
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	By default logs are encrypted and uploaded after they're collected. With this option one can prevent the logs from being uploaded and a link will be provided in the task description status from which the logs may be downloaded after collection. Alternatively one can login to the system and gather the log file bundle from '''/var/tmp/'''. In that directory you'll find the log files compressed into .zip format.		By default logs are encrypted and uploaded after they're collected. With this option one can prevent the logs from being uploaded and a link will be provided in the task description status from which the logs may be downloaded after collection. Alternatively one can login to the system and gather the log file bundle from '''/var/tmp/'''. In that directory you'll find the log files compressed into .zip format.



			== Summary ==
	Here are the key purposes and functionalities of the "Send Support Log Files" feature in QuantaStor:		Here are the key purposes and functionalities of the "Send Support Log Files" feature in QuantaStor:

Qadmin at 16:50, 15 August 2025

2025-08-15T16:50:38Z

← Older revision		Revision as of 16:50, 15 August 2025
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	Log files are scrubbed of all personally identifiable information, compressed, and then encrypted. If you lack internet access see the YouTube video below for alternate methods.		Log files are scrubbed of all personally identifiable information, compressed, and then encrypted. If you lack internet access see the YouTube video below for alternate methods.

			== Option: Disable Log Scrubbing ==
			By default all logs are scrubbed of all personally identifiable information for GDPR compliance. In rare instances support staff may request un-scrubbed logs to have additional relevant information to work from in the triage process.

			== Option: Disable Log Uploading ==
			By default logs are encrypted and uploaded after they're collected. With this option one can prevent the logs from being uploaded and a link will be provided in the task description status from which the logs may be downloaded after collection. Alternatively one can login to the system and gather the log file bundle from '''/var/tmp/'''. In that directory you'll find the log files compressed into .zip format.

	Here are the key purposes and functionalities of the "Send Support Log Files" feature in QuantaStor:		Here are the key purposes and functionalities of the "Send Support Log Files" feature in QuantaStor:

Qadmin at 16:46, 15 August 2025

2025-08-15T16:46:15Z

← Older revision		Revision as of 16:46, 15 August 2025
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	*Diagnostic information: The log files collected and shared through this feature provide detailed diagnostic information about the QuantaStor environment. This includes information about system performance, error messages, hardware configurations, network connectivity, and other relevant data. Analyzing these log files can help support teams identify the root cause of problems and provide appropriate solutions.		*Diagnostic information: The log files collected and shared through this feature provide detailed diagnostic information about the QuantaStor environment. This includes information about system performance, error messages, hardware configurations, network connectivity, and other relevant data. Analyzing these log files can help support teams identify the root cause of problems and provide appropriate solutions.

	*Simplified log collection: Rather than manually gathering log files from multiple systems or digging through complex directory structures, the "Send Support Log Files" feature streamlines the log collection process. It typically provides a user-friendly interface within the QuantaStor management interface, allowing administrators to select the desired log files or automatically gather the necessary logs with a single click.

	*Secure transmission: The feature typically includes built-in mechanisms to ensure the secure transmission of log files. It may utilize encryption protocols, secure file transfer methods, or other security measures to protect the confidentiality and integrity of the log data during transmission to the support team.

	*Support collaboration: Sending log files through this feature enables efficient collaboration between administrators and the support team. By sharing the relevant log files, administrators provide the support team with the necessary information to analyze and troubleshoot issues effectively. It can help streamline the support process, reduce response times, and facilitate quicker issue resolution.		*Support collaboration: Sending log files through this feature enables efficient collaboration between administrators and the support team. By sharing the relevant log files, administrators provide the support team with the necessary information to analyze and troubleshoot issues effectively. It can help streamline the support process, reduce response times, and facilitate quicker issue resolution.

Qadmin: Updated image of Advanced Settings

2025-08-08T05:42:58Z

Updated image of Advanced Settings

← Older revision		Revision as of 05:42, 8 August 2025
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	[[File:Send Log Files - Gen.jpg\|400px\|thumb\|Send diagnostic log files to the support team or vendor for troubleshooting and assistance.]]		[[File:Send Log Files - Gen.jpg\|400px\|thumb\|Send diagnostic log files to the support team or vendor for troubleshooting and assistance.]]
	[[File:Send Log Files - Adv.jpg\|~~400px~~\|~~thumb~~\|Log scrubbing and uploading may be disabled via these configuration options.]]		[[File:Send Log Files - Adv v2.jpg\|thumb\|400x400px\|Log scrubbing and uploading may be disabled via these configuration options.]]

	The "Send Support Log Files" feature in QuantaStor serves the purpose of facilitating the process of sending diagnostic log files to the support team or vendor for troubleshooting and assistance. It provides a convenient and streamlined method for sharing relevant log files that can aid in investigating and resolving issues within the QuantaStor storage platform.		The "Send Support Log Files" feature in QuantaStor serves the purpose of facilitating the process of sending diagnostic log files to the support team or vendor for troubleshooting and assistance. It provides a convenient and streamlined method for sharing relevant log files that can aid in investigating and resolving issues within the QuantaStor storage platform.

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	{{Template:ReturnToWebGuide}}		{{Template:ReturnToWebGuide}}
	[[Category:QuantaStor6]]		[[index.php?title=Category:QuantaStor6]]
	[[Category:WebUI Dialog]]		[[index.php?title=Category:WebUI Dialog]]
	[[Category:Requires Review]]		[[index.php?title=Category:Requires Review]]

Qadmin at 18:06, 26 March 2024

2024-03-26T18:06:48Z

← Older revision		Revision as of 18:06, 26 March 2024
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	'''Navigation:''' Storage Management --> Storage Systems --> Storage System --> Send Support Logs ''(toolbar)''		'''Navigation:''' Storage Management --> Storage Systems --> Storage System --> Send Support Logs ''(toolbar)''

			<br><br><br>

	[[Image:youtube_icon.png\|50px\|link=https://www.youtube.com/watch?v=4GErccFJZ4s]] [https://www.youtube.com/watch?v=4GErccFJZ4s QuantaStor 6: Working with OSNexus Support Engineering and Sending Logs [2:27]]]		[[Image:youtube_icon.png\|50px\|link=https://www.youtube.com/watch?v=4GErccFJZ4s]] [https://www.youtube.com/watch?v=4GErccFJZ4s QuantaStor 6: Working with OSNexus Support Engineering and Sending Logs [2:27]]]

Qadmin at 18:05, 26 March 2024

2024-03-26T18:05:28Z

← Older revision		Revision as of 18:05, 26 March 2024
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	[[File:Send ~~Support~~ Log Files.~~png~~\|400px\|thumb\|Send diagnostic log files to the support team or vendor for troubleshooting and assistance.]]		[[File:Send Log Files - Gen.jpg\|400px\|thumb\|Send diagnostic log files to the support team or vendor for troubleshooting and assistance.]]
			[[File:Send Log Files - Adv.jpg\|400px\|thumb\|Log scrubbing and uploading may be disabled via these configuration options.]]

	The "Send Support Log Files" feature in QuantaStor serves the purpose of facilitating the process of sending diagnostic log files to the support team or vendor for troubleshooting and assistance. It provides a convenient and streamlined method for sharing relevant log files that can aid in investigating and resolving issues within the QuantaStor storage platform.		The "Send Support Log Files" feature in QuantaStor serves the purpose of facilitating the process of sending diagnostic log files to the support team or vendor for troubleshooting and assistance. It provides a convenient and streamlined method for sharing relevant log files that can aid in investigating and resolving issues within the QuantaStor storage platform.

Qadmin at 16:52, 1 June 2023

2023-06-01T16:52:57Z

← Older revision		Revision as of 16:52, 1 June 2023
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	Send the support log files to ~~tech~~ support. Log files are scrubbed of all personally identifiable information, compressed, and then encrypted. If you lack internet access see the YouTube video below for alternate methods.		[[File:Send Support Log Files.png\|400px\|thumb\|Send diagnostic log files to the support team or vendor for troubleshooting and assistance.]]

			The "Send Support Log Files" feature in QuantaStor serves the purpose of facilitating the process of sending diagnostic log files to the support team or vendor for troubleshooting and assistance. It provides a convenient and streamlined method for sharing relevant log files that can aid in investigating and resolving issues within the QuantaStor storage platform.

			Log files are scrubbed of all personally identifiable information, compressed, and then encrypted. If you lack internet access see the YouTube video below for alternate methods.

			Here are the key purposes and functionalities of the "Send Support Log Files" feature in QuantaStor:

			*Troubleshooting assistance: When encountering issues or errors within the QuantaStor system, administrators can use the "Send Support Log Files" feature to gather and send relevant log files to the support team. These log files contain valuable information about the system's operation, events, errors, and configurations, which can aid in diagnosing and resolving the reported issues.

			*Diagnostic information: The log files collected and shared through this feature provide detailed diagnostic information about the QuantaStor environment. This includes information about system performance, error messages, hardware configurations, network connectivity, and other relevant data. Analyzing these log files can help support teams identify the root cause of problems and provide appropriate solutions.

			*Simplified log collection: Rather than manually gathering log files from multiple systems or digging through complex directory structures, the "Send Support Log Files" feature streamlines the log collection process. It typically provides a user-friendly interface within the QuantaStor management interface, allowing administrators to select the desired log files or automatically gather the necessary logs with a single click.

			*Secure transmission: The feature typically includes built-in mechanisms to ensure the secure transmission of log files. It may utilize encryption protocols, secure file transfer methods, or other security measures to protect the confidentiality and integrity of the log data during transmission to the support team.

			*Support collaboration: Sending log files through this feature enables efficient collaboration between administrators and the support team. By sharing the relevant log files, administrators provide the support team with the necessary information to analyze and troubleshoot issues effectively. It can help streamline the support process, reduce response times, and facilitate quicker issue resolution.

			Overall, the "Send Support Log Files" feature in QuantaStor simplifies the process of gathering and sharing diagnostic log files with the support team. It improves the efficiency of troubleshooting and enables effective collaboration to address issues within the QuantaStor storage platform.


	'''Navigation:''' Storage Management --> Storage Systems --> Storage System --> Send Support Logs ''(toolbar)''		'''Navigation:''' Storage Management --> Storage Systems --> Storage System --> Send Support Logs ''(toolbar)''

	~~[[File:Send Support Log Files.png\|400px]]~~