Send System Log Report - Revision history

Qadmin: Restore the page footer, category and return template dropped by the previous section edit (QSTOR-12429)

2026-09-03T07:14:18Z

Restore the page footer, category and return template dropped by the previous section edit (QSTOR-12429)

← Older revision		Revision as of 07:14, 3 September 2026
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	* [[Storage System#Proxy Settings\|Storage System Modify]] -- proxy configuration used by the upload		* [[Storage System#Proxy Settings\|Storage System Modify]] -- proxy configuration used by the upload
	* [[QuantaStor Touch Files]] -- {{Code\|1=qs_logs.no_upload}}, which permanently disables the upload on a secure-site installation		* [[QuantaStor Touch Files]] -- {{Code\|1=qs_logs.no_upload}}, which permanently disables the upload on a secure-site installation

			{{Template:ReturnToWebGuide}}
			[[Category:WebUI Dialog]]

			----
			<small>''Verified against QuantaStor 6.9.0.''</small>

Qadmin: Link the new QuantaStor Touch Files page for the secure-site no-upload marker (QSTOR-12429)

2026-09-03T07:14:07Z

Link the new QuantaStor Touch Files page for the secure-site no-upload marker (QSTOR-12429)

← Older revision		Revision as of 07:14, 3 September 2026
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	* [[Security Configuration]] -- audit logging, and the security settings the scrubbing protects		* [[Security Configuration]] -- audit logging, and the security settings the scrubbing protects
	* [[Storage System#Proxy Settings\|Storage System Modify]] -- proxy configuration used by the upload		* [[Storage System#Proxy Settings\|Storage System Modify]] -- proxy configuration used by the upload
			* [[QuantaStor Touch Files]] -- {{Code\|1=qs_logs.no_upload}}, which permanently disables the upload on a secure-site installation
	~~{{Template:ReturnToWebGuide}}~~
	[[~~Category:WebUI Dialog~~]]

	----
	~~<small>''Verified against QuantaStor 6.9.0.''</small>~~

Qadmin: Remove version-era references: dropped Category:QuantaStor6 -- all customers run QuantaStor 6 or newer (wiki-docs rule 13, QSTOR-12352)

2026-09-03T03:15:13Z

Remove version-era references: dropped Category:QuantaStor6 -- all customers run QuantaStor 6 or newer (wiki-docs rule 13, QSTOR-12352)

← Older revision		Revision as of 03:15, 3 September 2026
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	{{Template:ReturnToWebGuide}}		{{Template:ReturnToWebGuide}}
	~~[[Category:QuantaStor6]]~~ [[Category:WebUI Dialog]]		[[Category:WebUI Dialog]]

	----		----
	<small>''Verified against QuantaStor 6.9.0.''</small>		<small>''Verified against QuantaStor 6.9.0.''</small>

Qadmin: Re-fit screenshot widths to half the captured size (capped at 800px) so 2x captures display at their true on-screen size (wiki-docs rule 5)

2026-09-03T01:24:22Z

Re-fit screenshot widths to half the captured size (capped at 800px) so 2x captures display at their true on-screen size (wiki-docs rule 5)

← Older revision		Revision as of 01:24, 3 September 2026
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	It is also on the right-click context menu for a Storage System, as '''Send Log Report...'''.		It is also on the right-click context menu for a Storage System, as '''Send Log Report...'''.

	[[File:security_send_support_logs.png\|thumb\|right\|~~516px~~\|Send Support Log Files dialog. Several systems can be collected in one report.]]		[[File:security_send_support_logs.png\|thumb\|right\|500px\|Send Support Log Files dialog. Several systems can be collected in one report.]]

	== Sending a log report ==		== Sending a log report ==

Qadmin: Provenance footer: use the three-component release (6.9.0); build counters and branch tags do not survive to a release (wiki-docs rule 13)

2026-09-03T00:44:30Z

Provenance footer: use the three-component release (6.9.0); build counters and branch tags do not survive to a release (wiki-docs rule 13)

← Older revision		Revision as of 00:44, 3 September 2026
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	----		----
	<small>''Verified against QuantaStor 6.9.''</small>		<small>''Verified against QuantaStor 6.9.0.''</small>

Qadmin: Re-fit screenshot widths to half the captured size (capped at 800px) so 2x captures display at their true on-screen size (wiki-docs rule 5)

2026-09-03T00:29:57Z

Re-fit screenshot widths to half the captured size (capped at 800px) so 2x captures display at their true on-screen size (wiki-docs rule 5)

← Older revision		Revision as of 00:29, 3 September 2026
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	It is also on the right-click context menu for a Storage System, as '''Send Log Report...'''.		It is also on the right-click context menu for a Storage System, as '''Send Log Report...'''.

	[[File:security_send_support_logs.png\|thumb\|right\|~~800px~~\|Send Support Log Files dialog. Several systems can be collected in one report.]]		[[File:security_send_support_logs.png\|thumb\|right\|516px\|Send Support Log Files dialog. Several systems can be collected in one report.]]

	== Sending a log report ==		== Sending a log report ==

Qadmin: Add the provenance footer recording the release this page was verified against (wiki-docs rule 13)

2026-09-03T00:26:57Z

Add the provenance footer recording the release this page was verified against (wiki-docs rule 13)

← Older revision		Revision as of 00:26, 3 September 2026
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	{{Template:ReturnToWebGuide}}		{{Template:ReturnToWebGuide}}
	[[Category:QuantaStor6]] [[Category:WebUI Dialog]]		[[Category:QuantaStor6]] [[Category:WebUI Dialog]]

			----
			<small>''Verified against QuantaStor 6.9.''</small>

Qadmin: Use Template:Code for inline code - dark blue on a light blue ground, matching the Navigation block, with the styling kept in one place

2026-09-02T22:46:06Z

Use Template:Code for inline code - dark blue on a light blue ground, matching the Navigation block, with the styling kept in one place

← Older revision		Revision as of 22:46, 2 September 2026
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	* the system log		* the system log
	* system hardware configuration information		* system hardware configuration information
	* much of what is under ~~<code>~~/var/log/~~</code>~~		* much of what is under {{Code\|1=/var/log/}}

	'''QuantaStor never collects data files from your [[Storage Pools]].''' Only system log and configuration files are included -- no volume, share or bucket contents.		'''QuantaStor never collects data files from your [[Storage Pools]].''' Only system log and configuration files are included -- no volume, share or bucket contents.
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	If an appliance has no route to the internet at all, generate the report at the console or over SSH and retrieve the file yourself.		If an appliance has no route to the internet at all, generate the report at the console or over SSH and retrieve the file yourself.

	Run this, replacing ~~<code>~~companyname~~</code>~~ with your organization's name, with no spaces:		Run this, replacing {{Code\|1=companyname}} with your organization's name, with no spaces:

	<pre style="font-size: smaller">		<pre style="font-size: smaller">

Qadmin: Use Template:Navigation for breadcrumbs - renders as a distinct block, and → instead of --> (proper arrow, source stays ASCII)

2026-09-02T22:31:29Z

Use Template:Navigation for breadcrumbs - renders as a distinct block, and → instead of --> (proper arrow, source stays ASCII)

← Older revision		Revision as of 22:31, 2 September 2026
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	When opening a new support ticket OSNEXUS will almost always ask for the system's configuration and log information. QuantaStor collects and uploads that bundle for you from the '''Send Support Logs''' dialog, so there is no need to gather files by hand.		When opening a new support ticket OSNEXUS will almost always ask for the system's configuration and log information. QuantaStor collects and uploads that bundle for you from the '''Send Support Logs''' dialog, so there is no need to gather files by hand.

	~~'''~~Navigation~~:'''~~ Storage Management ~~-->~~ Send Support Logs ''(toolbar)''		{{Navigation\|Storage Management → Send Support Logs ''(toolbar)''}}

	It is also on the right-click context menu for a Storage System, as '''Send Log Report...'''.		It is also on the right-click context menu for a Storage System, as '''Send Log Report...'''.

Qadmin: Reduce the font size one step in

 blocks - a monospace change alone does not separate code from prose clearly enough

2026-09-02T21:55:21Z

Reduce the font size one step in <pre> blocks - a monospace change alone does not separate code from prose clearly enough

← Older revision		Revision as of 21:55, 2 September 2026
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	Run this, replacing <code>companyname</code> with your organization's name, with no spaces:		Run this, replacing <code>companyname</code> with your organization's name, with no spaces:

	<pre>		<pre style="font-size: smaller">
	sudo qs-sendlogs companyname		sudo qs-sendlogs companyname
	</pre>		</pre>
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	The command attempts the upload and will fail without outbound access -- that is expected. It still leaves the bundle in the current directory, named like:		The command attempts the upload and will fail without outbound access -- that is expected. It still leaves the bundle in the current directory, named like:

	<pre>		<pre style="font-size: smaller">
	qs_bug_report_<timestamp>.companyname.tgz		qs_bug_report_<timestamp>.companyname.tgz
	</pre>		</pre>