Splunk On-Call Integration - Revision history

Qadmin: /* Step 6 - Apply Changes and Test */

2022-03-16T02:52:46Z

Step 6 - Apply Changes and Test

← Older revision		Revision as of 02:52, 16 March 2022
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	== Step 6 - Apply Changes and Test ==		== Step 6 - Apply Changes and Test ==

	Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and ~~alerts~~ are making it to ~~Service Desk~~. Note that "INFO" level alerts are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alert for testing.		Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and Incidents are making it to Splunk On-Call. Note that "INFO" level alerts are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alert for testing.

	To view your test alerts in Splunk On-Call login to your account and navigate to the '''Incidents''' section.		To view your test alerts in Splunk On-Call login to your account and navigate to the '''Incidents''' section.

Qadmin: /* Step 3 - Create a Routing Key */

2022-03-16T02:51:47Z

Step 3 - Create a Routing Key

← Older revision		Revision as of 02:51, 16 March 2022
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	Navigate to the '''Settings -> Routing Keys''' section within your Splunk On-Call account then click the '''Add Key''' button to generate a new routing key. You can name your routing key anything you like such as '''1234123412341234''' or '''QUANTASTORGRID'''		Navigate to the '''Settings -> Routing Keys''' section within your Splunk On-Call account then click the '''Add Key''' button to generate a new routing key. You can name your routing key anything you like such as '''1234123412341234''' or '''QUANTASTORGRID'''

			[[File:splunkoncall_routing.png\|800px]]

	== Step 4 - Assemble Webhook URL ==		== Step 4 - Assemble Webhook URL ==

Qadmin: /* Step 2 - Copy the API Key */

2022-03-16T02:49:34Z

Step 2 - Copy the API Key

← Older revision		Revision as of 02:49, 16 March 2022
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	https://alert.victorops.com/integrations/generic/20131114/alert/e884cbc2-1481-4e7c-b38a-c4f03946d913/$routing_key		https://alert.victorops.com/integrations/generic/20131114/alert/e884cbc2-1481-4e7c-b38a-c4f03946d913/$routing_key
	</pre>		</pre>


	== Step 3 - Create a Routing Key ==		== Step 3 - Create a Routing Key ==

Qadmin at 02:49, 16 March 2022

2022-03-16T02:49:22Z

← Older revision		Revision as of 02:49, 16 March 2022
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			== Step 3 - Create a Routing Key ==

			Navigate to the '''Settings -> Routing Keys''' section within your Splunk On-Call account then click the '''Add Key''' button to generate a new routing key. You can name your routing key anything you like such as '''1234123412341234''' or '''QUANTASTORGRID'''

	== Step 2 - ~~Add the Service Desk Endpoint to QuantaStor~~ ==		== Step 4 - Assemble Webhook URL ==

	~~Login to your~~ QuantaStor ~~storage grid and then select~~ the ~~"Alert Manager" button to bring up the dialog for adding more alert endpoints. On the second page select "solarwinds"~~ from ~~the dropdown list of ITSM integrations and then input the~~ URL ~~endpoint.~~		QuantaStor needs the API Key from step two combined with a routing key from Step 4, when combined your webhook URL should look something like this where '''QUANTASTORGRID''' is your Routing Key in this example:

	~~All Solarwinds Service Desk endpoints must start with this HTTPS URL as the prefix:~~
	<pre>		<pre>
	https://~~api~~.~~samanage~~.com/~~incidents~~/		https://alert.victorops.com/integrations/generic/20131114/alert/e884cbc2-1481-4e7c-b38a-c4f03946d913/QUANTASTORGRID
	</pre>		</pre>

	~~Continuing~~ the ~~example above~~ the ~~full~~ URL endpoint ~~to put into QuantaStor will look like this with~~ the ~~JSON Web Token appended:~~		== Step 5 - Add Webhook URL to QuantaStor ==

			Login to your QuantaStor storage grid and then select the "Alert Manager" button to bring up the dialog for adding more alert endpoints. On the second page select "splunkoncall" from the dropdown list of ITSM integrations and then input the URL endpoint you assembled per the instructions on Step 4.

	~~<pre>~~
	https://api.samanage.com/incidents/c3RldmVuLnVtYmVob2NrZXJAb3NuXh1cy5jb20=:eyJhbGciOiJIUzxMiJ9.eyJ1c2VyX2lkIjo4MDYyDY1LCJnZ5lcmF0ZWRfYXQiOiIyMDIyLTAzLTE1IDAyOjAyOjQ5In0.wmOgU313QOYteRkoRP3C7MBesPZhvKibktILXEiPBCBKM7sQ5VdeMR1wBcOtuGtJNyFSXrrIZaVxQxDn09yk1Q
	~~</pre>~~

	== Step 3 - Apply Changes and Test ==		== Step 6 - Apply Changes and Test ==

	Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and alerts are making it to Service Desk. Note that "INFO" level alerts are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alert for testing.		Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and alerts are making it to Service Desk. Note that "INFO" level alerts are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alert for testing.

	To view your test alerts in ~~Service Desk~~ login to your account and navigate to ~~'''Service Desk''' ->~~ '''Incidents'''		To view your test alerts in Splunk On-Call login to your account and navigate to the '''Incidents''' section.

Qadmin: Created page with "Category:integration_guide Splunk On-Call (aka victorops) is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ti..."

2022-03-16T02:42:07Z

Created page with "Category:integration_guide Splunk On-Call (aka victorops) is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ti..."

New page

[[Category:integration_guide]]

Splunk On-Call (aka victorops) is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. Quantastor integrates via a webhook API URL which must be added to the QuantaStor Alert Manager screen as a new Alert Endpoint.

== Step 1 - Add REST Generic Integration ==

Login to your Splunk On-Call account then navigate to the '''Integrations''' section.

Select the "REST Generic" integration which is listed in the '''Featured integrations''' section.

== Step 2 - Copy the API Key ==

The Generic REST API provides a URL that looks like this which you will use later to add into your QuantaStor system as an Alert Webhook. The URL looks like this but the part that says '''$routing_key''' must be replace with your Routing Key.

<pre>
https://alert.victorops.com/integrations/generic/20131114/alert/e884cbc2-1481-4e7c-b38a-c4f03946d913/$routing_key
</pre>

== Step 2 - Add the Service Desk Endpoint to QuantaStor ==

Login to your QuantaStor storage grid and then select the "Alert Manager" button to bring up the dialog for adding more alert endpoints. On the second page select "solarwinds" from the dropdown list of ITSM integrations and then input the URL endpoint.

All Solarwinds Service Desk endpoints must start with this HTTPS URL as the prefix:
<pre>
https://api.samanage.com/incidents/
</pre>

Continuing the example above the full URL endpoint to put into QuantaStor will look like this with the JSON Web Token appended:

<pre>
https://api.samanage.com/incidents/c3RldmVuLnVtYmVob2NrZXJAb3NuXh1cy5jb20=:eyJhbGciOiJIUzxMiJ9.eyJ1c2VyX2lkIjo4MDYyDY1LCJnZ5lcmF0ZWRfYXQiOiIyMDIyLTAzLTE1IDAyOjAyOjQ5In0.wmOgU313QOYteRkoRP3C7MBesPZhvKibktILXEiPBCBKM7sQ5VdeMR1wBcOtuGtJNyFSXrrIZaVxQxDn09yk1Q
</pre>

== Step 3 - Apply Changes and Test ==

Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and alerts are making it to Service Desk. Note that "INFO" level alerts are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alert for testing.

To view your test alerts in Service Desk login to your account and navigate to '''Service Desk''' -> '''Incidents'''