Squadcast Integration - Revision history

Qadmin: /* Step 2 - Add Alert Source Endpoint */

2022-05-19T04:01:51Z

Step 2 - Add Alert Source Endpoint

← Older revision		Revision as of 04:01, 19 May 2022
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	== Step 2 - Add Alert Source Endpoint ==		== Step 2 - Add Alert Source Endpoint ==

	Select the '''Service''' you created on the previous step then select '''Alert Sources''', this will bring up a dialog showing '''Alert Source Endpoints'''. In the search bar enter ~~the work~~ "~~webhook~~" and then choose '''~~Incident Webhook~~''' from the list. On the right you'll see "~~Incident~~ Webhook URL", press the '''Copy''' button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step, it will look like this:		Select the '''Service''' you created on the previous step then select '''Alert Sources''', this will bring up a dialog showing '''Alert Source Endpoints'''. In the search bar enter "OSNexus" and then choose '''OSNexus QuantaStor''' from the list. On the right you'll see "OSNexus QuantaStor Webhook URL", press the '''Copy''' button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step, it will look like this:

	<pre>		<pre>
	https://api.squadcast.com/v1/incidents/osnexus-quantastor/~~98ffd380826b3059856c05064e653e18b1772c03~~		https://api.squadcast.com/v1/incidents/osnexus-quantastor/98ffd380826b3059856c05064e653e18b1772222
	</pre>		</pre>

Qadmin: /* Step 2 - Add Alert Source Endpoint */

2022-05-19T04:00:31Z

Step 2 - Add Alert Source Endpoint

← Older revision		Revision as of 04:00, 19 May 2022
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	<pre>		<pre>
	https://api.squadcast.com/v2/incidents/~~api~~/~~23a0938fbb13c3d4e9f8ab1aaa63338cf1e31cd8~~		https://api.squadcast.com/v1/incidents/osnexus-quantastor/98ffd380826b3059856c05064e653e18b1772c03
	</pre>		</pre>

Qadmin: /* Step 2 - Add Alert Source Endpoint */

2022-05-19T03:59:59Z

Step 2 - Add Alert Source Endpoint

← Older revision		Revision as of 03:59, 19 May 2022
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	</pre>		</pre>

	[[File:~~squadcast_service~~.png\|800px]]		[[File:squadcast_alert_endpoint.png\|800px]]

	== Step 3 - Add the Squadcast Incident Webhook URL to QuantaStor ==		== Step 3 - Add the Squadcast Incident Webhook URL to QuantaStor ==

Qadmin at 01:57, 16 March 2022

2022-03-16T01:57:50Z

← Older revision		Revision as of 01:57, 16 March 2022
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	[[Category:integration_guide]]		[[Category:integration_guide]]

	Squadcast is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. ~~When QuantaStor alerts are generated within a storage grid those alerts are forwarded into your Squadcast account.~~ Integration is done via a webhook URL which must be added to the QuantaStor Alert Manager screen as a new Alert Endpoint.		Squadcast is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. Integration is done via a webhook URL which must be added to the QuantaStor Alert Manager screen as a new Alert Endpoint. When QuantaStor produces alerts they are then forwarded into your Squadcast account via the webhook URL API endpoint.

	== Step 1 - Add a Service ==		== Step 1 - Add a Service ==

Qadmin at 01:56, 16 March 2022

2022-03-16T01:56:25Z

← Older revision		Revision as of 01:56, 16 March 2022
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	[[File:squadcast_service.png\|800px]]		[[File:squadcast_service.png\|800px]]

	== Step 2 - Add the Squadcast Incident Webhook URL to QuantaStor ==		== Step 3 - Add the Squadcast Incident Webhook URL to QuantaStor ==

	Login to your QuantaStor storage grid and then select the "Alert Manager" button to bring up the dialog for adding alert endpoints. On the second page select '''squadcast''' from the dropdown list of ITSM integrations and then past the URL endpoint captured in Step 2.		Login to your QuantaStor storage grid and then select the "Alert Manager" button to bring up the dialog for adding alert endpoints. On the second page select '''squadcast''' from the dropdown list of ITSM integrations and then past the URL endpoint captured in Step 2.

	== Step 3 - Apply Changes and Test ==		== Step 4 - Apply Changes and Test ==

	Apply your changes in the QuantaStor Alert Manager to add the new endpoint then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly.		Apply your changes in the QuantaStor Alert Manager to add the new endpoint then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly.
	Login to your Squadcast account and select the '''Incidents''' section to list all the most recent incidents. Your test alerts should be shown in the list of new Squadcast Incidents. Note that QuantaStor alerts at the "INFO" level are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alerts when generating test alerts.		Login to your Squadcast account and select the '''Incidents''' section to list all the most recent incidents. Your test alerts should be shown in the list of new Squadcast Incidents. Note that QuantaStor alerts at the "INFO" level are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alerts when generating test alerts.

Qadmin at 01:53, 16 March 2022

2022-03-16T01:53:08Z

← Older revision		Revision as of 01:53, 16 March 2022
Line 2:		Line 2:

	Squadcast is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. When QuantaStor alerts are generated within a storage grid those alerts are forwarded into your Squadcast account. Integration is done via a webhook URL which must be added to the QuantaStor Alert Manager screen as a new Alert Endpoint.		Squadcast is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. When QuantaStor alerts are generated within a storage grid those alerts are forwarded into your Squadcast account. Integration is done via a webhook URL which must be added to the QuantaStor Alert Manager screen as a new Alert Endpoint.

	~~<pre>~~
	~~https://api.squadcast.com/v2/incidents/api/23a0938fbb13c3d4e9f8ab16db63338cf1e31cd8~~
	~~</pre>~~

	== Step 1 - Add a Service ==		== Step 1 - Add a Service ==
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	== Step 2 - Add Alert Source Endpoint ==		== Step 2 - Add Alert Source Endpoint ==

	Select the '''Service''' you created on the previous step then select '''Alert Sources''', this will bring up a dialog showing '''Alert Source Endpoints'''. In the search bar enter the work "webhook" and then choose '''Incident Webhook''' from the list. On the right you'll see "Incident Webhook URL", press the '''Copy''' button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step.		Select the '''Service''' you created on the previous step then select '''Alert Sources''', this will bring up a dialog showing '''Alert Source Endpoints'''. In the search bar enter the work "webhook" and then choose '''Incident Webhook''' from the list. On the right you'll see "Incident Webhook URL", press the '''Copy''' button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step, it will look like this:

			<pre>
			https://api.squadcast.com/v2/incidents/api/23a0938fbb13c3d4e9f8ab1aaa63338cf1e31cd8
			</pre>

	[[File:squadcast_service.png\|800px]]		[[File:squadcast_service.png\|800px]]

Qadmin: /* Step 2 - Add Alert Source Endpoint */

2022-03-16T01:52:22Z

Step 2 - Add Alert Source Endpoint

← Older revision		Revision as of 01:52, 16 March 2022
Line 15:		Line 15:
	Select the '''Service''' you created on the previous step then select '''Alert Sources''', this will bring up a dialog showing '''Alert Source Endpoints'''. In the search bar enter the work "webhook" and then choose '''Incident Webhook''' from the list. On the right you'll see "Incident Webhook URL", press the '''Copy''' button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step.		Select the '''Service''' you created on the previous step then select '''Alert Sources''', this will bring up a dialog showing '''Alert Source Endpoints'''. In the search bar enter the work "webhook" and then choose '''Incident Webhook''' from the list. On the right you'll see "Incident Webhook URL", press the '''Copy''' button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step.

	[[File:squadcast_service.png]]		[[File:squadcast_service.png\|800px]]

	== Step 2 - Add the Squadcast Incident Webhook URL to QuantaStor ==		== Step 2 - Add the Squadcast Incident Webhook URL to QuantaStor ==

Qadmin: /* Step 2 - Add Alert Source Endpoint */

2022-03-16T01:51:18Z

Step 2 - Add Alert Source Endpoint

← Older revision		Revision as of 01:51, 16 March 2022
Line 14:		Line 14:

	Select the '''Service''' you created on the previous step then select '''Alert Sources''', this will bring up a dialog showing '''Alert Source Endpoints'''. In the search bar enter the work "webhook" and then choose '''Incident Webhook''' from the list. On the right you'll see "Incident Webhook URL", press the '''Copy''' button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step.		Select the '''Service''' you created on the previous step then select '''Alert Sources''', this will bring up a dialog showing '''Alert Source Endpoints'''. In the search bar enter the work "webhook" and then choose '''Incident Webhook''' from the list. On the right you'll see "Incident Webhook URL", press the '''Copy''' button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step.

			[[File:squadcast_service.png]]

	== Step 2 - Add the Squadcast Incident Webhook URL to QuantaStor ==		== Step 2 - Add the Squadcast Incident Webhook URL to QuantaStor ==

Qadmin: /* Step 3 - Apply Changes and Test */

2022-03-16T01:49:25Z

Step 3 - Apply Changes and Test

← Older revision		Revision as of 01:49, 16 March 2022
Line 21:		Line 21:
	== Step 3 - Apply Changes and Test ==		== Step 3 - Apply Changes and Test ==

	Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and ~~alerts are making it to~~ '''~~Squadcast~~'''. Note that "INFO" level ~~alerts~~ are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level ~~alert for testing.~~		Apply your changes in the QuantaStor Alert Manager to add the new endpoint then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly.
			Login to your Squadcast account and select the '''Incidents''' section to list all the most recent incidents. Your test alerts should be shown in the list of new Squadcast Incidents. Note that QuantaStor alerts at the "INFO" level are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alerts when generating test alerts.
	~~To view your~~ test alerts ~~in Service Desk login to your account and navigate to '''Service Desk''' -> '''Incidents'''~~

Qadmin: /* Step 2 - Add Alert Source Endpoint */

2022-03-16T01:46:55Z

Step 2 - Add Alert Source Endpoint

← Older revision		Revision as of 01:46, 16 March 2022
Line 14:		Line 14:

	Select the '''Service''' you created on the previous step then select '''Alert Sources''', this will bring up a dialog showing '''Alert Source Endpoints'''. In the search bar enter the work "webhook" and then choose '''Incident Webhook''' from the list. On the right you'll see "Incident Webhook URL", press the '''Copy''' button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step.		Select the '''Service''' you created on the previous step then select '''Alert Sources''', this will bring up a dialog showing '''Alert Source Endpoints'''. In the search bar enter the work "webhook" and then choose '''Incident Webhook''' from the list. On the right you'll see "Incident Webhook URL", press the '''Copy''' button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step.


	== Step 2 - Add the Squadcast Incident Webhook URL to QuantaStor ==		== Step 2 - Add the Squadcast Incident Webhook URL to QuantaStor ==