Difference between revisions of "+ Support Guide Overview"
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The QuantaStor [[QuantaStor_EULA|End User License Agreement (EULA)]] is available in the License Manager of every QuantaStor System when you click the 'Add License' button. | The QuantaStor [[QuantaStor_EULA|End User License Agreement (EULA)]] is available in the License Manager of every QuantaStor System when you click the 'Add License' button. | ||
| − | === [ | + | === [https://s3-us-west-2.amazonaws.com/www.osnexus.com/support/osn_support_guidelines_2021.pdf Support Process & Guidelines] === |
| − | The [ | + | The [https://s3-us-west-2.amazonaws.com/www.osnexus.com/support/osn_support_guidelines_2021.pdf Support Process &Guidelines] for the QuantaStor support levels and how to contact OSNEXUS support are detailed in the Support Guidelines document at the below link. This document is also available on the [http://www.osnexus.com/contact-support/ Contact Support page] on the OSNEXUS website. |
| − | === [ | + | === [https://s3-us-west-2.amazonaws.com/www.osnexus.com/support/osn_terms_of_support_2021.pdf Terms of Support Agreement] === |
| − | The QuantaStor [ | + | The QuantaStor [https://s3-us-west-2.amazonaws.com/www.osnexus.com/support/osn_terms_of_support_2021.pdf Terms of Support] provides details on terms of OSNEXUS support that is included with active paid OSNEXUS QuantaStor license subscriptions. |
=== Open Source / 3rd Party Software Licenses === | === Open Source / 3rd Party Software Licenses === | ||
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==== [[QuantaStor Security Updates|Security Updates]] ==== | ==== [[QuantaStor Security Updates|Security Updates]] ==== | ||
* Details of what Linux security updates impact QuantaStor and how to update your system | * Details of what Linux security updates impact QuantaStor and how to update your system | ||
| + | |||
| + | ==== [[QuantaStor Local Update Mirror|QuantaStor Local Update Mirror]] ==== | ||
| + | * Details of how to setup an Onsite / Local update mirror in your own datacenter for OSNEXUS QuantaStor. | ||
==== [[QuantaStor Version EOL Notification|Product Version End-of-life Notifications]] ==== | ==== [[QuantaStor Version EOL Notification|Product Version End-of-life Notifications]] ==== | ||
* Details on product version end-of-life dates and notifications | * Details on product version end-of-life dates and notifications | ||
<!-- * [http://wiki.osnexus.com/mediawiki/index.php?title=Main_Page&action=pdfbook Generate PDF documentation from OSNEXUS Wiki] --> | <!-- * [http://wiki.osnexus.com/mediawiki/index.php?title=Main_Page&action=pdfbook Generate PDF documentation from OSNEXUS Wiki] --> | ||
Latest revision as of 09:52, 30 August 2021
Contents
End User License Agreement (EULA)
The QuantaStor End User License Agreement (EULA) is available in the License Manager of every QuantaStor System when you click the 'Add License' button.
Support Process & Guidelines
The Support Process &Guidelines for the QuantaStor support levels and how to contact OSNEXUS support are detailed in the Support Guidelines document at the below link. This document is also available on the Contact Support page on the OSNEXUS website.
Terms of Support Agreement
The QuantaStor Terms of Support provides details on terms of OSNEXUS support that is included with active paid OSNEXUS QuantaStor license subscriptions.
Open Source / 3rd Party Software Licenses
QuantaStor SDS is Linux based and ISO media includes numerous open source packages. These three links provide detail into the open-source copyright notices for all 3rd Party software packages that are included with the QuantaStor SDS v4 ISO.
Open-Source Package Detail for packages included with QuantaStor
Open-Source Packages included with QuantaStor
Open-Source License Summary for included packages
Knowledge Base Articles
The Knowledge Base (KB) contains a series of articles developed by OSNEXUS Customer Support. KB articles are special notices to work around specific known issues, typically in older versions of QuantaStor.
Product Release Change Log and Security Updates
Change Log
- Details of what features and fixes are included with each QuantaStor release
Security Updates
- Details of what Linux security updates impact QuantaStor and how to update your system
QuantaStor Local Update Mirror
- Details of how to setup an Onsite / Local update mirror in your own datacenter for OSNEXUS QuantaStor.
Product Version End-of-life Notifications
- Details on product version end-of-life dates and notifications
