OpsGenie Integration

Atlassian OpsGenie is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. QuantaStor integrates via a webhook URL to your OpsGenie account which must be added to the QuantaStor Alert Manager screen as a new Alert Endpoint.

Step 1 - Add a Default API Integration

Login to your OpsGenie account then navigate to:

Settings -> INTEGRATIONS -> Integrations

Next select Default API from the list, you'll need to get API Key which is a UUID that will look like this:

6d63389b-77f1-4101-940b-68feb657c5aa

Step 2 - Assemble the Webhook URL

To form the webhook URL you'll need to combine that API key with the OpsGenie alerts API URL (https://api.opsgenie.com/v2/alerts/), it will looks something like so when combined:

https://api.opsgenie.com/v2/alerts/6d63389b-77f1-4101-940b-68feb657c5aa

Step 3 - Add the Webhook URL to QuantaStor

Login to your QuantaStor storage grid and then select "Alert Manager" from the toolbar to bring up the dialog for adding more alert endpoints. On the second page select "opsgenie" from the dropdown list of ITSM integrations and then input the URL endpoint you assembled in the previous step.

Step 4 - Apply Changes and Test

Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and alerts are making it into OpsGenie. Note that "INFO" level alerts are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alert for testing.

To view your test alerts in OpsGenie login to your account and navigate to the Alerts section.