AlertOps Integration

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AlertOps is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. Integration is done via a webhook URL which must be added to the QuantaStor Alert Manager screen as a new ITSM webhook based end-point. When QuantaStor produces alerts they are then forwarded into your AlertOps account via the webhook URL to the OSNexus QuantaStor Inbound Integration module.

Step 1 - Add a Inbound Integration

Within your AlertOps account select Integrations and within that list choose Inbound Integrations. Next press the button ADD API INTEGRATION and enter "osnexus" into the Search Integration... bar. Choose the OSNexus QuantaStor integration that appears.

Alertops source search.png

Step 2 - Configure API Integration Details

You'll next be presented with API Integration Detail and in this section you must choose a Recipient Group(s) and/or a Recipient User(s) else you will not see the alerts. Now press Save.

Step 3 - Copy Webhook URL

Press the button that reads COPY URL, this is the URL you will enter into QuantaStor in the ITSM section, it will look something like this:

Alertops source copyurl.png

Step 3 - Add the AlertOps Webhook URL to QuantaStor

Login to your QuantaStor storage grid and then select the "Alert Manager" button to bring up the dialog for adding alert endpoints. On the second page select alertops from the dropdown list of ITSM integrations and then past the URL endpoint captured in Step 2.

Alertops itsm.png

Step 4 - Apply Changes and Test

Apply your changes in the QuantaStor Alert Manager to add the new endpoint then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly. Login to your AlertOps account and select the Alerts section to list all the most recent alerts. Note that QuantaStor alerts at the "INFO" level are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alerts when generating test alerts.