Send Support Log Files
The "Send Support Log Files" feature in QuantaStor serves the purpose of facilitating the process of sending diagnostic log files to the support team or vendor for troubleshooting and assistance. It provides a convenient and streamlined method for sharing relevant log files that can aid in investigating and resolving issues within the QuantaStor storage platform.
Log files are scrubbed of all personally identifiable information, compressed, and then encrypted. If you lack internet access see the YouTube video below for alternate methods.
QuantaStor 6: Working with OSNexus Support Engineering and Sending Logs [2:27]]
Option: Disable Log Scrubbing
By default all logs are scrubbed of all personally identifiable information for GDPR compliance. In rare instances support staff may request un-scrubbed logs to have additional relevant information to work from in the triage process.
Option: Disable Log Uploading
By default logs are encrypted and uploaded after they're collected. With this option one can prevent the logs from being uploaded and a link will be provided in the task description status from which the logs may be downloaded after collection. Alternatively one can login to the system and gather the log file bundle from /var/tmp/. In that directory you'll find the log files compressed into .zip format.
Option: Disable Log Truncation
By default log files that are over 100MB in size are truncated to 100MB by removing the middle section in order to keep the log bundle manageable in size. In some rare cases the support team may request that truncation be disabled.
Summary
Here are the key purposes and functionalities of the "Send Support Log Files" feature in QuantaStor:
- Troubleshooting assistance: When encountering issues or errors within the QuantaStor system, administrators can use the "Send Support Log Files" feature to gather and send relevant log files to the support team. These log files contain valuable information about the system's operation, events, errors, and configurations, which can aid in diagnosing and resolving the reported issues.
- Diagnostic information: The log files collected and shared through this feature provide detailed diagnostic information about the QuantaStor environment. This includes information about system performance, error messages, hardware configurations, network connectivity, and other relevant data. Analyzing these log files can help support teams identify the root cause of problems and provide appropriate solutions.
- Support collaboration: Sending log files through this feature enables efficient collaboration between administrators and the support team. By sharing the relevant log files, administrators provide the support team with the necessary information to analyze and troubleshoot issues effectively. It can help streamline the support process, reduce response times, and facilitate quicker issue resolution.
Overall, the "Send Support Log Files" feature in QuantaStor simplifies the process of gathering and sharing diagnostic log files with the support team. It improves the efficiency of troubleshooting and enables effective collaboration to address issues within the QuantaStor storage platform.
Navigation: Storage Management --> Storage Systems --> Storage System --> Send Support Logs (toolbar)
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