+ Support Guide Overview: Difference between revisions
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The [http://downloads.osnexus.com/osn_support_guidelines_latest.pdf Support Guidelines] for the QuantaStor support levels and how to contact support are detailed in the Support Guidelines document at the below link. This document is also available on the [http://www.osnexus.com/contact-support/ Contact Support page] on the OSNEXUS website. | The [http://downloads.osnexus.com/osn_support_guidelines_latest.pdf Support Guidelines] for the QuantaStor support levels and how to contact support are detailed in the Support Guidelines document at the below link. This document is also available on the [http://www.osnexus.com/contact-support/ Contact Support page] on the OSNEXUS website. | ||
=== | === [http://downloads.osnexus.com/osn_support_agreement_latest.pdf Terms of Support and Maintenance Agreement] === | ||
The QuantaStor | The QuantaStor [http://downloads.osnexus.com/osn_support_agreement_latest.pdf Terms of Support] and Maintenance Agreement (Support Agreement) provides details on minimum response times and more. | ||
[http://downloads.osnexus.com/osn_support_agreement_latest.pdf | |||
=== Open Source / 3rd Party Software Licenses === | === Open Source / 3rd Party Software Licenses === | ||
Revision as of 18:09, 25 March 2019
End User License Agreement (EULA)
The QuantaStor End User License Agreement (EULA) is available in the License Manager of every QuantaStor Appliance when you click the 'Add License' button. A Copy of the QuantaStor EULA is also available here.
Support Guidelines
The Support Guidelines for the QuantaStor support levels and how to contact support are detailed in the Support Guidelines document at the below link. This document is also available on the Contact Support page on the OSNEXUS website.
Terms of Support and Maintenance Agreement
The QuantaStor Terms of Support and Maintenance Agreement (Support Agreement) provides details on minimum response times and more.
Open Source / 3rd Party Software Licenses
QuantaStor SDS is Linux based and ISO media includes numerous open source packages. These three links provide detail into the open-source copyright notices for all 3rd Party software packages that are included with the QuantaStor SDS v4 ISO.
Open-Source Package Detail for packages included with QuantaStor
Open-Source Packages included with QuantaStor
Open-Source License Summary for included packages
Knowledge Base Articles
The Knowledge Base (KB) contains a series of articles developed by OSNEXUS Customer Support. KB articles are special notices to work around specific known issues, typically in older versions of QuantaStor.
Product Release Change Log and Security Updates
Change Log
- Details of what features and fixes are included with each QuantaStor release
Security Updates
- Details of what Linux security updates impact QuantaStor and how to update your appliance
Product Version End-of-life Notifications
- Details on product version end-of-life dates and notifications