Squadcast Integration: Difference between revisions
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Squadcast is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. When QuantaStor alerts are generated within a storage grid those alerts are forwarded into your Squadcast account. Integration is done via a webhook URL which must be added to the QuantaStor Alert Manager screen as a new Alert Endpoint. | Squadcast is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. When QuantaStor alerts are generated within a storage grid those alerts are forwarded into your Squadcast account. Integration is done via a webhook URL which must be added to the QuantaStor Alert Manager screen as a new Alert Endpoint. | ||
<pre> | |||
https://api.squadcast.com/v2/incidents/api/23a0938fbb13c3d4e9f8ab16db63338cf1e31cd8 | |||
</pre> | |||
== Step 1 - Add a Service == | |||
''' | Within your Squadcast account create a '''Service''', you can name the service anything but a name like "QuantaStor Systems" is a good idea. | ||
== Step 2 - Add | == Step 2 - Add Alert Source Endpoint == | ||
Select the '''Service''' you created on the previous step then select '''Alert Sources''', this will bring up a dialog showing '''Alert Source Endpoints'''. In the search bar enter the work "webhook" and then choose '''Incident Webhook''' from the list. On the right you'll see "Incident Webhook URL", press the '''Copy''' button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step. | |||
== Step 2 - Add the Squadcast Incident Webhook URL to QuantaStor == | |||
Login to your QuantaStor storage grid and then select the "Alert Manager" button to bring up the dialog for adding alert endpoints. On the second page select '''squadcast''' from the dropdown list of ITSM integrations and then past the URL endpoint captured in Step 2. | |||
== Step 3 - Apply Changes and Test == | == Step 3 - Apply Changes and Test == | ||
Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and alerts are making it to | Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and alerts are making it to '''Squadcast'''. Note that "INFO" level alerts are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alert for testing. | ||
To view your test alerts in Service Desk login to your account and navigate to '''Service Desk''' -> '''Incidents''' | To view your test alerts in Service Desk login to your account and navigate to '''Service Desk''' -> '''Incidents''' | ||
Revision as of 01:46, 16 March 2022
Squadcast is a cloud based ITSM (IT Service Management) system for IT organizations to manage their support process and ticketing. When QuantaStor alerts are generated within a storage grid those alerts are forwarded into your Squadcast account. Integration is done via a webhook URL which must be added to the QuantaStor Alert Manager screen as a new Alert Endpoint.
https://api.squadcast.com/v2/incidents/api/23a0938fbb13c3d4e9f8ab16db63338cf1e31cd8
Step 1 - Add a Service
Within your Squadcast account create a Service, you can name the service anything but a name like "QuantaStor Systems" is a good idea.
Step 2 - Add Alert Source Endpoint
Select the Service you created on the previous step then select Alert Sources, this will bring up a dialog showing Alert Source Endpoints. In the search bar enter the work "webhook" and then choose Incident Webhook from the list. On the right you'll see "Incident Webhook URL", press the Copy button to copy the URL to the clipboard, this is the endpoint URL that will be added to QuantaStor in the next step.
Step 2 - Add the Squadcast Incident Webhook URL to QuantaStor
Login to your QuantaStor storage grid and then select the "Alert Manager" button to bring up the dialog for adding alert endpoints. On the second page select squadcast from the dropdown list of ITSM integrations and then past the URL endpoint captured in Step 2.
Step 3 - Apply Changes and Test
Apply your changes then use the "Generate Test Alert" button to generate a test alert to verify everything is configured correctly and alerts are making it to Squadcast. Note that "INFO" level alerts are not sent to the ITSM modules so be sure to generate a "WARNING" or "ERROR" level alert for testing.
To view your test alerts in Service Desk login to your account and navigate to Service Desk -> Incidents