+ Support Guide Overview

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End User License Agreement (EULA)

The QuantaStor End User License Agreement (EULA) is available in the License Manager of every QuantaStor System when you click the 'Add License' button.

Support Guidelines

The Support Guidelines for the QuantaStor support levels and how to contact support are detailed in the Support Guidelines document at the below link. This document is also available on the Contact Support page on the OSNEXUS website.

Terms of Support and Maintenance Agreement

The QuantaStor Terms of Support and Maintenance Agreement (Support Agreement) provides details on minimum response times and more.

Open Source / 3rd Party Software Licenses

QuantaStor SDS is Linux based and ISO media includes numerous open source packages. These three links provide detail into the open-source copyright notices for all 3rd Party software packages that are included with the QuantaStor SDS v4 ISO.

Open-Source Package Detail for packages included with QuantaStor

Open-Source Packages included with QuantaStor

Open-Source License Summary for included packages

Knowledge Base Articles

The Knowledge Base (KB) contains a series of articles developed by OSNEXUS Customer Support. KB articles are special notices to work around specific known issues, typically in older versions of QuantaStor.

Product Release Change Log and Security Updates

Change Log

  • Details of what features and fixes are included with each QuantaStor release

Security Updates

  • Details of what Linux security updates impact QuantaStor and how to update your system

Product Version End-of-life Notifications

  • Details on product version end-of-life dates and notifications